Refund & Cancellation Policy

At AdoraX Digital, we are dedicated to providing clear, transparent, and fair billing terms for all clients. Because digital marketing involves immediate allocation of professional strategist hours, creative design, copywriting, and technical configuration, the following refund and cancellation policies apply.

1. Monthly Retainer Packages

Monthly package fees (Starter, Growth, Pro) are billed at the beginning of each 30-day service period. Once a billing cycle commences and work has been initiated (such as content calendar development, ad build, or technical SEO audits), retainer fees for that active cycle are non-refundable.

2. Cancellation Policy

Clients may cancel ongoing monthly services at any time by providing at least 14 days' written notice before their next scheduled billing date. Upon notice, no subsequent billing cycles will be charged, and all deliverables completed through the end of the active billing period will be handed over.

3. Advertising Platform Spend

Because advertising spend is paid directly by the client to third-party ad networks (Meta, Google), AdoraX Digital has no control over or possession of those funds. Any requests for ad credit or refunds regarding platform spend must be directed to the respective advertising platform under their specific terms.

4. Dispute Resolution & Inquiries

If you have questions or concerns regarding an invoice or deliverable, we encourage you to contact your dedicated account strategist immediately at contact@adorax.online. We are committed to working closely with our clients to resolve any concerns fairly and promptly.